Take a look back at the wise words, guidance and helpful advice of Practice Matters' columnists Brian K. Iriye, MD, and Jim Keller, MD.
Brian Iriye, MD, is former president of the SMFM and president of Hera Women's Health, and Managing Physician of the High Risk Pregnancy Center.
Jim Keller, MD, is vice president of medical management at Advocate Trinity Hospital and chair of the practice management division of the Society for Maternal-Fetal Medicine (SMFM).
Take steps to ensure a positive first and lasting impression.
The interactions between technology, staff, and service bridge how patients evaluate their care. The phone is often the most overlooked piece of technology in a practice. Improving phone service will improve patient satisfaction, avoid financial loss from patient frustration, and enhance care.
Patients’ ability to choose can affect your practice. Here are the key takeaways.
Key financial metrics detail your practice’s economic health. In this column, Iriye and Keller discuss key indicators to get a feel for the essential performance of your revenue cycle management.
Tips to avoid wasting time and optimize meetings you do need. Here, the experts detail 6 pitfalls that lead to excessive meetings.
In this column, Iriye and Keller explore ways to keep your team together and share 9 system-level solutions to improve retention and well-being:
Not only for football and safety but also for productivity and efficiency. Here is the template Iriye and Keller suggest to run a successful huddle:
Anger hurts your team’s performance and health, and yours too
October 17th 2024Anger in health care affects both patients and professionals with rising violence and negative health outcomes, but understanding its triggers and applying de-escalation techniques can help manage this pervasive issue.
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Developing a program for addressing social determinants of health
February 8th 2024Explore the role of health care professionals in enhancing women's health by integrating systematic strategies to address social determinants, leveraging screening tools, and embracing data analytics for personalized care and improved outcomes.
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